Customer Experience Specialist & CX Trainer| Lynn Baker

CUSTOMER
EXPERIENCE
SPECIALIST (CXS)

LYNN BAKER – is a certified Customer Experience Specialist (CXS) (CX University) a recognised speaker, trainer and facilitator on Customer Experience and Founding Member of the Board of Directors of CXSA (Customer Experience South Africa).

Lynn consults with a wide range of clients on CX Strategy Design, customer journey mapping and employee engagement training.

Qualifications & Experience include:-

Disney Quality Service course in Disney World, Florida
CX Masterclass Dubai
Customer Journey Mapping Facilitator
Disney Customer Experience Summit Disney World California 2018
Judge CX International Awards in Amsterdam in November 2018 - 2022
Judge Gulf International Awards in Dubai in January 2019 - 2022
‘Certified Customer Experience Specialist’ CX University

BIO

Lynn Baker is a seasoned Customer Experience (CX) specialist with a deep passion for transforming customer interactions into lasting impressions.

As the driving force behind The Customer Experience Company SA Pty Ltd (SACXA) and a long-time judge for the International Customer Experience Awards, Lynn leverages her many years of expertise to stay on the cutting edge of global CX trends. She uses her many years of experience, including 6 years of judging at the International Customer Experience Awards and extensive consulting, to create fast-paced and fascinating keynote presentations filled with success stories of customer experience.

A founding director of the Customer Experience Association of South Africa, Lynn is also known for her designing the interactive business board game 'The Customer Journey Game', as well as her role in introducing the prestigious International Customer Experience Awards to South Africa, giving local companies a platform for local international recognition.