The Customer Journey Game - Restaurants Edition 6 x game box bundle allows for 6 x teams of 8 players, accommodating a total of 48 players per session.
The Customer Journey Game an interactive business boardgame, designed to drive employee engagement in a customer-centric culture.
The primary objective is to create an understanding of the many touch points and pain points along a customer journey and how each one can either positively or negatively influence the overall customer experience.
This increased awareness encourages employees to identify their role in the customer journey, and consider the improvements they could make to ensure a seamless customer experience in the future.
The game was designed using the simple methodology of Monopolyâ„¢ - where players win or lose money! In the Customer Journey Game, players win or lose customers and the player with the most customers at the end of the game wins. Just like in business!