"More than just a game—it’s a catalyst for change that will inspire your team to elevate every customer interaction"
The Customer Journey Game is the ultimate employee engagement interactive training solution designed to transform your organization into a powerhouse of customer-centric excellence.
Get ready to revolutionize your organization’s approach to customer experience training with The Customer Journey Game, where learning meets fun to ignite customer-centric thinking! Built on the same intuitive methodology as Monopoly, this interactive game makes it easy for employees to engage, learn, and grow.
EXPLORE YOUR OPTIONS
Facilitated games or CX DIY training - you decide!
If your business is committed to delivering world-class customer experiences, elevate your approach with The Customer Journey Game at your next event or training session.
Ignite a transformation in how your employees think about customer-centricity by unlocking the full potential of this immersive, experiential learning solution. This dynamic two-hour experience captivates employees, deepening their understanding of an end-to-end customer journey and empowering them to embrace a customer-first mindset.
Through interactive gameplay, employees gain valuable insights, applying fresh perspectives and cultivating a lasting, customer-centric culture.
The Customer Journey Game is available as a facilitated session for conferences, corporate events, and customer service training sessions. Alternatively, it’s available for purchase with a license as a CX DIY training solution, allowing company trainers to roll out customer experience training throughout the business.
Ignite a Customer-Centric Revolution in Your Business!
The Customer Journey Game - Business Edition - 2 game box bundle allows 2 x teams of 8 players per team to play in a session, which is a total of 16 players.
The Customer Journey Game – Business Edition, is the ultimate interactive training solution designed to transform your organization into a powerhouse of customer-centric excellence.
Get ready to revolutionize your organization’s approach to customer experience with The Customer Journey Game – Business Edition, where learning meets fun to ignite customer-centric thinking! Built on the same intuitive methodology as Monopoly, this interactive game makes it easy for employees to engage, learn, and grow.
The Customer Journey Game – Business Edition is the original generic version and is perfect for industries like banking, FMCG, retail, and beyond. Designed for teams at all levels, it’s ideal for conferences, onboarding sessions, or customer experience training.
This dynamic training solution transforms how teams understand their role in delivering unforgettable customer experiences. By exploring real-world scenarios, players uncover how their actions directly impact customer satisfaction, build loyalty, and drive business success.
Why Choose The Business Edition?
The game takes players through the five key stages of the customer journey: Awareness, Consideration, Purchase, Use, and Loyalty. Through challenges, rewards, and insightful discussions, participants discover what it takes to create truly remarkable customer experiences. This immersive approach makes training both effective and memorable, embedding customer-centric values that stick.
The game lasts on average 60–90 minutes, followed by a 15-minute employee feedback session to reinforce key learnings and encourage reflection.
Flexible, Scalable, and Cost-Effective
Each game box seats 8 players, and businesses can choose bundles to accommodate groups of up to 16, 32, or 48 participants. The initial purchase includes a one-year license, so you can roll out this unique training solution as many times as you need throughout the year—offering unmatched value for the cost of a standard one-day training session.
What Makes It Stand Out?
- Fun and Interactive: Learning is engaging and energizing.
- Universal Appeal: Works across industries and for all employee levels.
- Proven Methodology: Built on the same easy-to-understand principles as Monopoly.
- Impactful Results: Transforms employee thinking, strengthens customer focus, and drives business success.
Play and Win at Customer Experience Training!
Are you ready to spark a cultural shift in your organization? The Customer Journey Game – Business Edition is more than just a game—it’s a powerful strategy for success. Empower your teams to think like your customers, deliver exceptional service, and build a thriving, customer-focused culture.
Maximize the Impact of The Customer Journey Game with Feedback Sessions
Adding an employee feedback session after The Customer Journey Game enriches the learning experience by fostering collaboration, encouraging idea-sharing, and uncovering valuable insights. These sessions, lasting 15–60 minutes, provide employees with a platform to reflect on their experience, identify gaps in the current customer journey, and propose solutions for improvement. Feedback workbooks, completed during these sessions, are handed to management and offer actionable recommendations on enhancing people, processes, and technology.
Each training bundle purchased includes sufficient Feedback Workbooks for the number of game boxes purchased. However, should you require additional Feedback Workbooks, you can conveniently order them online from the CX Shop. This ensures your team is always equipped to drive meaningful improvements in customer experience.
Step into the dynamic world of experiential learning, where fun meets impactful insights. Visit www.cx-company.com today and invest in your team’s future success!
***Company Orders** - Should you require an official order to raise payment or get a purchase order number, please click the MANUAL PAYMENT option at checkout, follow the instructions and an order will be created. Please click 'PRINT ORDER' and save.
