"More than just a game—it’s a catalyst for change that will inspire your team to elevate every customer interaction"
The Customer Journey Game is the ultimate employee engagement interactive training solution designed to transform your organization into a powerhouse of customer-centric excellence.
Get ready to revolutionize your organization’s approach to customer experience training with The Customer Journey Game, where learning meets fun to ignite customer-centric thinking! Built on the same intuitive methodology as Monopoly, this interactive game makes it easy for employees to engage, learn, and grow.
EXPLORE YOUR OPTIONS
Facilitated games or CX DIY training - you decide!
If your business is committed to delivering world-class customer experiences, elevate your approach with The Customer Journey Game at your next event or training session.
Ignite a transformation in how your employees think about customer-centricity by unlocking the full potential of this immersive, experiential learning solution. This dynamic two-hour experience captivates employees, deepening their understanding of an end-to-end customer journey and empowering them to embrace a customer-first mindset.
Through interactive gameplay, employees gain valuable insights, applying fresh perspectives and cultivating a lasting, customer-centric culture.
The Customer Journey Game is available as a facilitated session for conferences, corporate events, and customer service training sessions. Alternatively, it’s available for purchase with a license as a CX DIY training solution, allowing company trainers to roll out customer experience training throughout the business.
Feedback Sessions
Maximize the Impact of The Customer Journey Game with gathering feedback from those who know our customer the best - our employees.
Adding an employee feedback session after The Customer Journey Game enriches the learning experience by fostering collaboration, encouraging idea-sharing, and uncovering valuable insights.
Feedback sessions done in their teams, lasting 15–60 minutes depending on time availability. Feedback workbooks provide employees with a platform to reflect on their experience, identify gaps in the current customer journey, and propose solutions for improvement.
Feedback sessions are completed in teams, so only one workbook is required per team, per session.
Completed feedback workbooks are collected at the end of the session, and provide management with valuable recommendations from their employees on how they believe the company can enhance their people, processes, and technology. This approach ensures that the game not only shifts mindsets but also drives meaningful improvements in customer experience.
Please note that only one feedback workbook is required per team, per session. Therefore, if you intend on running 2 sessions in a day with a total of 12 teams, you will need 12 x feedback workbooks.