SOUTH AFRICA CUSTOMER
EXPERIENCE
AWARDS
International Customer Experience Awards® by Awards International UK recognise companies around the globe for their dedication to advancing CX practices and innovation in their operations.
We are proud to announce the launch of the South Africa Customer Experience Awards, an accredited partner of the International Customer Experience Awards
The South Africa Customer Experience Awards is the pinnacle of recognition, celebrating organizations that go above and beyond in delivering unparalleled service and satisfaction.
AWARD
BENEFITS
Step into the spotlight alongside renowned institutions that have revolutionized their customer experience and garnered worldwide recognition.
Grab this golden opportunity to stand out among industry leaders at the prestigious South Africa Customer Experience Awards — a platform where exceptional achievements are honored and top-notch performance is recognised and rewarded.
Take your brand to new heights, motivate your team, and impress your clientele in unprecedented ways by being part of the inaugural South Africa Customer Experience Awards.
WHY
PARTICIPATE
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Global Recognition: Stand out on the international stage with recognition for your exceptional customer experience.
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Boost Your Brand: Earn the ultimate accolade that sets you apart from competitors and solidifies your position as a leader in your industry.
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Customer Trust: Show your customers that their satisfaction is your top priority, building trust and loyalty that lasts a lifetime.
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Inspire Your Team: Motivate your team to strive for excellence and continuously innovate to meet and exceed customer expectations.
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Networking Opportunities: Connect with industry leaders, experts, and like-minded professionals, opening doors to new collaborations and partnerships.
SCORING
OF ENTRIES
STAGE 1
The first stage of the entry process comprises a writtren submission, which amounts to 50% of the final score. Written submissions have a maximum word count of 2000
STAGE 2
The second stage, which amounts to the other 50% of the final score, takes place during the live-online finals presentations day on October 23rd. Finalists are allocated 30-minute presentation slots for each of their shortlisted entries, 15 minutes of which they have for the presentation of their entry, followed by a 15-minute Q&A session, during which judges ask finalists to further clarify some points from their presentation or provide additional input into their initiative.
WHO
CAN ENTER?
All organisations, regardless of size or industry, that prioritize customer satisfaction are cordially invited to participate in the SACXA™.
Excellence knows no bounds, and this event welcomes everyone who values their customers.
All our judges are independent business professionals of the highest calibre, with an excellent track record in their elds and industries. The judges are committed to impartial and objective assessment of all finalists' initiatives, which helps us ensure fairness and transparency and keep the scoring process fair and objective.
Award Categories
CX
CLASSICS
Customers at the Heart of Everything™ Customer-Centric Culture
Best CX Strategy
Best Measurement in CX
Best Use of Customer Insight & Feedback
Best Customer Service Strategy
CX
SPOTLIGHT
Best Innovation in CX
Best Digital CX
Best Digital Transformation Best Best Contact Center Best
CX
SPOTLIGHT
Best Employee Experience Strategy Best Employee-Driven CX
CX PROFESSIONALS
CX Team of the Year
CX Leader of the Year
JOIN us
AS a judge
Joining the panel of judges for the South Africa Customer Experience Awards is not just an opportunity—it's an investment in your expertise, a catalyst for enhancing your professional profile, and an invitation to connect with the foremost thought leaders in customer experience. SACXA Judges experience exclusive benefits reserved for seasoned professionals in customer experience:
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Evaluate the written entries of CX finalists firsthand
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Participate in judging the finalist presentations online
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Gain valuable insights from pioneering CX business endeavors
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Forge meaningful connections within the CX community
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Elevate your reputation and professional standing
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Gain access to The Judge Club™ membership
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Showcase your expertise on SACXA social media platforms
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Enjoy complimentary attendance at the South Africa CX Awards Ceremony as part of the Judge package
ENTER
THE CX AWARDS
Elevate your brand to unprecedented heights, instilling inspiration within your team and enchanting your customers like never before.
Take the first step today and bask in the acknowledgment of your unwavering dedication to delivering exceptional customer experiences, celebrated on a global stage.
Seize this opportunity to leave an indelible mark in the world of business. Enter the South Africa Customer Experience Awards today.
